Effective Date: 1/01/26
VorteX Global Solutions, LLC ("VorteX Global Solutions,” "VorteX,” "we,” "our,” or "us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the VorteX Global Solutions website, mobile applications, technology platform, or related services.
By accessing or using the VorteX Global Solutions Platform, you agree to the practices described in this Privacy Policy.
We may collect information from Riders, Drivers, corporate clients, and other users of the Platform, including:
VorteX Global Solutions may collect location information to help connect Riders with independent Drivers, provide trip tracking, improve safety, calculate fares, and improve Platform performance.
Drivers may be required to share location information while actively using the Platform. Riders may also share location information when requesting or taking rides.
VorteX Global Solutions may use collected information to:
Payment information may be collected and processed through third-party payment processors. VorteX Global Solutions does not directly store complete payment card information unless permitted by law and handled securely through approved payment providers.
VorteX Global Solutions may share information when reasonably necessary to operate the Platform, including:
VorteX Global Solutions does not sell your personal information.
By using the VorteX Global Solutions Platform, you agree that we may contact you by email, telephone, text message, push notification, or in-app message regarding:
You may opt out of promotional communications where that option is available. However, you may continue to receive important transactional, safety-related, legal, or service-related communications.
VorteX Global Solutions uses reasonable administrative, technical, and physical safeguards designed to help protect user information.
However, no data transmission, storage system, or security measure is completely secure. Therefore, we cannot guarantee the absolute security of your information.
VorteX Global Solutions may retain personal information for as long as reasonably necessary to:
Depending on your location and applicable law, you may have the right to:
To submit a privacy-related request, contact VorteX Global Solutions using the contact information provided below. We may need to verify your identity before processing certain requests.
Drivers may be required to provide additional information, including:
VorteX Global Solutions may use this information to verify Driver accounts, administer the Platform, support safety, process payments, investigate complaints, and comply with applicable legal or Platform requirements.
Driver screening and eligibility requirements do not create an employment relationship between VorteX Global Solutions and independent Drivers.
The VorteX Global Solutions Platform is not intended for children under the age of 18, and children are not permitted to create Rider or Driver accounts.
We do not knowingly collect personal information directly from children under the age of 18. If we learn that a child has provided personal information in violation of this policy, we may take reasonable steps to delete it.
VorteX Global Solutions may use cookies, analytics services, software development kits, pixels, and similar technologies to:
You may be able to manage cookies and similar technologies through your browser, mobile device, or application settings. Disabling certain technologies may affect the availability or functionality of some Platform features.
The Platform may contain links or connections to third-party services, including:
VorteX Global Solutions does not control and is not responsible for the privacy, security, or data-handling practices of third parties. We encourage users to review the privacy policies of any third-party services they access.
VorteX Global Solutions may access, preserve, use, or disclose information when we reasonably believe it is necessary to:
VorteX Global Solutions may update this Privacy Policy periodically to reflect changes to our services, practices, legal obligations, or Platform functionality.
When changes are made, we may revise the Effective Date shown at the top of this Privacy Policy. Continued use of the Platform after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy.
Questions, concerns, or requests relating to this Privacy Policy or your personal information may be submitted to:
VorteX Global Solutions, LLC
Email: Support@VortexGlobalSolutions.com
Website: https://www.vortexglobalsolutions.com
Phone: [Insert Business Phone Number]
Address: [Insert Business Address]
By creating a VorteX Global Solutions Rider or Driver account, entering your telephone number, requesting services, or using the VorteX Global Solutions Platform, you consent to receive transactional SMS text messages from VorteX Global Solutions.
VorteX Global Solutions may send SMS messages for purposes including:
VorteX Global Solutions SMS messages are service-related and are used to help Riders and Drivers access and use the Platform safely and properly.
Message frequency may vary depending on your account activity and use of the Platform. Message and data rates may apply based on your mobile carrier and service plan.
Consent to receive SMS messages is not a condition of purchasing goods or services, except where text messaging is reasonably necessary to provide a requested Platform feature or complete account verification.
You may opt out of nonessential SMS messages by replying STOP. After submitting an opt-out request, you may receive one final message confirming that your request has been processed.
For assistance, reply HELP or contact us at:
Email: Support@VortexGlobalSolutions.com
Website: https://www.vortexglobalsolutions.com
Mobile telephone information, SMS consent records, and text-message opt-in data will not be sold or shared with third parties for their independent marketing or promotional purposes.
By providing your telephone number, you confirm that: